What does it cover?
Customers and Clients are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations relating to such Customers’ and Clients' use or collection of personal data in connection with the use of our Platform Services, Services and Products by individuals with whom our Customers and Clients interact. If you are an individual who interacts with a Customer and or Client using our Platform Services, Services, and Products, or you otherwise believe that a Customer and or Client uses our Platform Services, Services and Products to process your personal data, and you contact us regarding this data, you will be directed to contact the applicable Customer for assistance with any requests or questions relating to your personal data, including without limitation any requests to access, amend or erase your personal data.
What information do we collect and how?
We collect information and data from you in two ways. First, we collect information you manually provide to us, including registration information like your name and email address. Second, we collect information automatically from your use of our Sites and Platform Services, including how and when our Sites, Blogs, Applications, Mobile Applications and Platform Services are used.
Information you submit or make available.
If you create an account for our Platform Services, Services, Products, Applications, and or Mobile Applications, or otherwise create an account through our Sites to utilize the forums or register for one of our events or training, we may ask, and in some cases require, you to enter certain personal data such as your name, email address, phone number, physical address, gender, job title, job role, company name, company size and other information relating to your proposed use of our products and services or our events and training. You will know which data categories you provide to us, because you will affirmatively enter and submit the data. Any such information you provide us in connection with the registration for our Platform Services is deemed “Account Information.” HubBucket may receive information from third parties regarding the companies and users who use our Sites and Platform Services and may combine such information with the information we receive or collect from you.
Information we collect about your use of our Sites.
When you use our Sites, your device automatically generates and provides data to us. We collect and use such data to help us to understand how you are using our Sites, and how to better provide those Sites to you.
Information we collect about your use of our Platform Services.
When you use our Platform Services, information and data gets automatically generated and collected that can help us to understand how you are using our Platform Services, and how to better provide the Platform Services to you.
How do we use the information we collect from you?
We may use your personal data for the following purposes:
to provide, maintain, improve and update the Sites, the Platform Services, and our services;
to develop new products and services;
for billing, payment, or account management; for example, to identify your account and correctly identify your usage of our products and services;
to investigate security issues, prevent fraud, or combat the illegal use of our products and services;
to provide you with support and respond to your questions, comments, and requests, including to keep in contact with you regarding the products and services you use;
to tailor and send you newsletters, emails and other content to promote our products and services (you can always unsubscribe from our marketing emails by clicking here);
to generate and analyze statistical information about how our Sites and Platform Services are used in the aggregate;
where HubBucket otherwise has a legitimate interest or lawful business purposes;
where required by applicable law, legal process, or government regulation; or
where you have given consent.
How do we share your information?
We may share your personal data with third parties as follows:
with our affiliates and subsidiaries;
with businesses and service providers that help us conduct our business, subject to confidentiality obligations and the requirement that those businesses and service providers do not sell your personal data;
to identify your public contributions; for example, your contribution to an Open Source Project, Non-Profit, etc.
when necessary to deliver our products and services, such as with a payment card provider to process your credit card transaction;
where you have instructed us to share your personal data, such as to provide you with support;
when authorized by law or necessary to comply with a legal process;
when required to protect and defend the rights or property of HubBucket, our Customers, vendors or other users of our Sites, including the security of our Sites, products and services (including the Platform Services);
when necessary to protect the personal safety, property or other rights of the public, HubBucket or its customers or employees;
where you have consented to the sharing of your information with third parties; or
in connection with a sale or reorganization of all or part of our business.
HubBucket does not ‘sell’ personal information of California consumers (as defined in the California Consumer Privacy Act (CCPA)) and we will not do so without offering you the right to opt out of any ‘sale’.
What rights do you have over your information?
We offer you choices regarding the collection, use and sharing of your personal data and we will respect the choices you make. Where you have consented to HubBucket's processing of your personal data, you may withdraw that consent at any time by contacting firstname.lastname@example.org with the subject “Withdraw Consent”. Please note that if you decide not to provide us with your personal data, you may not be able to access the Platform Services or certain features of the Sites.
Opt Out of Certain Communications.
Rights of Access, Modification, Deletion and Restriction of Your Information.
If you are located in certain parts of the world, including the European Economic Area, the United Kingdom, and certain other legal jurisdictions (for example California), you may have certain rights in relation to certain of your personal data. Those rights may include asking us to provide information (including categories of sources), access, export, modification, deletion, or to restrict processing of certain of your personal data. If you wish to exercise these rights:
and you are an individual user of a Customer account, please route your request through the appropriate Customer and ask that the administrator of the account send us an email at email@example.com with the subject “Data Subject Request”. Please note that we cannot process your request directly, as your information is controlled by that Subscriber, and we do not directly have a relationship with you;
and you are a California consumer, please send us an email at firstname.lastname@example.org with the subject “CCPA Rights Request”;
and you believe we have your personal data for some other reason, including if you registered for one of our events, please contact us at email@example.com with your request with the subject “Other Personal Data Request” and please provide as much information as you can regarding you request so we can properly resolve it.
HubBucket may take certain steps to verify requests submitted using information available to us, including your email address and any information associated with your account. Where allowed, we may ask you to provide your government identification to verify your account. Personal data you provide to us for verification will only be used to verify and maintain records regarding your request.
We will endeavor to promptly respond to your request. Although HubBucket makes good faith efforts to provide users of our Sites and Platform Services with access to their personal data, there may be circumstances in which HubBucket is unable to provide access including but not limited to: where the information is legally privileged, would compromise the privacy or other legitimate rights of others, where the burden or expense of providing the information would be disproportionate to the risks to the User’s privacy in the case in question, where the request is manifestly unfounded or excessive or where the information is proprietary. If you request deletion of your personal data, please note that we may continue to retain certain of your personal data in archived/backup copies for our records or as otherwise required or allowed by law.
How long do we store your information?
What steps do we take to secure your Information?
HubBucket considers protecting the security of your data to be its number one responsibility. HubBucket has received certification to the internationally recognized industry standard information security management system, ISO27001, and aligns its security practices to the internationally recognized industry standard code of practice for protecting personal data in the cloud, ISO27018. HubBucket encrypts communications you make with our Sites and the Platform Services, for example, entering your username and password or information into forms, using TLS (transport layer security) or other industry standard technologies. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure or safe. Accordingly, we cannot guarantee the absolute security of any information.
What about international data transfer?
HubBucket may transfer your personal data to countries other than the one from which you provide it to us. Specifically, if you are located outside the United States and provide your personal data to us, we may transfer your personal data to the United States and process it there, subject to the following safeguards:
E.U.-U.S. Privacy Shield and Swiss-U.S. Privacy Shield. To comply with European Union and Swiss data protection laws, HubBucket adheres to and has self-certified to the EU–U.S. and Swiss-US Privacy Shield Frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Economic Area and Switzerland to the United States. Once the United Kingdom is no longer a Member State of the European Union, HubBucket will comply with the E.U.-U.S. Privacy Shield in respect of the collection, use and retention of personal data transferred from the United Kingdom to the United States in reliance on the E.U.-U.S. Privacy Shield until such time as a successor framework or other transfer mechanism exists between the U.S. and the U.K.
HubBucket's commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission. To learn more about the Privacy Shield program and to view our certification, please visit the U.S. Department of Commerce’s Privacy Shield website.
European Union Model Clauses. HubBucket offers our Customers the ability to enter into a data processing addendum (DPA) that contains the European Economic Area Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers with users located in the European Economic Area or are otherwise using HubBucket to process any data originating from the European Economic Area. If you represent a Customer that you have determined is subject to the GDPR or other applicable data protection law and you do not yet have in place an updated data processing addendum (DPA) with us, please review and complete the instructions on our DPA.
What about third party services?
Do we collect children’s data?
HubBucket products and services are not directed to children under 18 years of age and HubBucket does not knowingly collect personal data from children under 18 years of age. If we learn that we have collected any personal data from children under 18 years old, we will promptly take steps to delete such information. If you are aware that a child has submitted us such information, please contact us at firstname.lastname@example.org with the subject “Child Data”.
How can you contact us?